intuitive engineering

from hostgator…

On Wed, Sep 3, 2008 at 1:59 AM, wrote:

Hello Douglas,

Your account appears to be a recent addition to the HostGator family. If there was a problem with the service you were receiving, I’d like to see if I could help you.

We would like the opportunity to resolve any problems you may be having with our service. There maybe something that I or one of our administrators can do to resolve your issue.

I look forward to your reply.

So I’m back in the family. ;^) But not for long.

I replied…

You had numerous opportunities to resolve this.

None were availed of.

This was the final straw:

 

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

support@hostgator.com

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Connection denied after dictionary attack (state 14).

 

and this didn’t help:

 

“Doug,

I do see what you are trying to do, and the only way this will work properly now that i see that you have a shared account is that you upgrade to a reseller. Let me try and explain why.

On a shared account, you can only have the primary domain with an SSL. What you would need to do is get a reseller account, and then setup you non SSL subdomains as accounts of their own.

If you have any questions we’ll be glad to answer them.

Thank you,k”

 

That plus redirecting https://primarydomain.com to a bogus search page after uninstalling private SSL, pretty much put you guys on the side of evil.

Please cancel my account and refund my money. I spent much of the weekend trying to sort this out.

–doug

Several hours later…

I understand your frustration however I am showing that your domain name servers (DNS) are not pointed to HostGator and in face after conducting further research I see an administrator had picked up on this as well and notified you that you must allow the propagation period for a domain name when you change the DNS. Propagation period is any where in between 48, no more than 72.

I am showing the DNS is not pointed to HostGator any longer there fore we are unable to show if there is still an issue with your account however the DNS seems to be the last and final resolution since all other issues (such as clarifying the URL’s) were resolved.

I look forward to your reply and how you would like to proceed.

Regards,

Yeah – actually the DNS is completely correct – it points to that other hosting company…

Last reply – after this I’m just going to send the same polite request for a refund.

That was the resolution of the issue. A different hosting company. It is absolutely pointed correctly.

The DNS had been pointed correctly and propagated completely. The issue has never been technical – this is administrative design that forces a higher cost than is acceptable in the market. Two individual accounts with the features I want would run $20.00 per month at hostgator. The only expansion is into a higher level “plan” at 24.95/month. And the behavior and hard sell is outrageous.

You were as of yesterday still redirecting https:// traffic from my domain to some advertising search site, from which you probably derive revenue. I consider that wholly inappropriate – https should either redirect (your apache servers are quite capable of that) to http or time out without a connection.

Please complete cancelling my account and refunding the money.

–doug

By the way, almost none of these communications are consistently the same person – so far I’ve run through at least three different tech people and four to six sales guys, depending on whether or not you count the “Live Chat” last evening or so.

— dsm

This entry was posted Wednesday, September 3rd, 2008 at 9:56 pm and is filed under move5, website. You can leave a response, or trackback from your own site.