* resolution from hostgator… sort of
Posted on September 3rd, 2008 by doug. Filed under website.
I’ll never get a response – the email to hostgator support was blocked. Somehow, that’s just perfect.
This is an automatically generated Delivery Status Notification
Delivery to the following recipient failed permanently:
support@hostgator.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Connection denied after dictionary attack (state 14).
Well. That’s one solution.
hostgator has a live chat. I opened one at 11:30 PM to the sales section. They responded.
I indicated that the blocked email was an issue, outlined the rest of the issues, and asked that my account be canceled…
How likely am I to recommend hostgator? One of the questions on the webform I was directed to submit to cancel asked that… Not bloody likely. But there isn’t an option to select quite that…
— dsm
3 Responses to “resolution from hostgator… sort of”
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September 3rd, 2008 at 9:38 pm
Hi Doug,
I’m Douglas (!) and I work with HostGator.com. Could you send me an email with the issues you’ve been having and I can check into them and ensure that you get a resolution ASAP?
Thanks so much and apologies for the inconvenience.
March 29th, 2010 at 11:51 pm
Thanks for the article. After bouncing around several hosts myself I finally landed with HostGator and they have yet to let me down despite their growth.
April 15th, 2010 at 8:15 am
I’ve had an excellent experience with Dreamhost, the hosting company I went to from Hostgator. Dreamhost leaves the SSL protocol for my domains completely alone, has better pricing over the long term, and has been responsive for the rare support issue that comes up.